A little help before you shop
Frequently asked questions
Get to know our products, find your way around the website and get help with your order.
What can I shop for at Vivazest?
Explore our juices, candies and powders, including amla products, Aloe Vera Juice, Jamun Juice and Nannari Sharbath. Visit All Products to see the current range, available sizes and prices.
Which amla candy flavours can I explore?
Our range includes Amla Candy, Amla Lemon Candy and Amla Sweet Spicy Candy. Browse the Candies category and open a product to check its ingredients, pack options and current availability.
Where can I check ingredients and allergen information?
Read the product details and the label on the pack for its ingredients and any allergen information. Recipes differ between products, so do not assume every item is sugar-free or suitable for the same dietary needs. If a detail is missing, contact us before ordering.
How should I prepare the juices, sharbath and powders?
Follow the preparation and serving directions printed on the specific product's label. Dilution and serving instructions can differ between products. If you need help reading a label or choosing a product, send our team the product name on WhatsApp.
How do I store my products and check their shelf life?
Check the pack for its storage instructions and best-before date. Follow any separate directions for use after opening, and close the packaging securely after each use. Shelf life varies by product and batch, so use the date on your own pack.
How do I place an order on the website?
Choose a product and an available pack option, add it to your cart, and review the quantity. Sign in when prompted, select your delivery address and review the final total before proceeding to payment. You can also contact us through the Order on WhatsApp link for help.
How can I check delivery availability and charges?
Add your delivery address at checkout to see the options available for your location and order. Review the delivery charge and any estimate shown before paying. If no delivery option is available, contact our team with your postcode and the products you would like to order.
Where can I find my order details and status?
Sign in with the account used to place your order and open Orders in the website navigation. Select an order to view its details and current status. Keep your order reference handy when contacting us about an existing purchase.
What should I do if an item is damaged, incorrect or missing?
Contact our team on WhatsApp or by email with your order reference and a description of the issue. For damaged or incorrect items, include clear photos of the product, label and packaging. Our team will review the details and explain the available next steps for your order.
Can I ask about bulk orders or becoming a retail partner?
Yes. Contact our team on WhatsApp or by email with your location, the products you are interested in and your expected quantities. We can discuss availability and the options for your enquiry before you place an order.
Still have a question? Chat with us on WhatsApp or email our team.